We, the European Banking Authority (EBA), are inviting applications for the position of IT Operations Expert.
Job Location: London, United Kingdom
Duties:
- Defining new and improving existing processes for IT Operations
- Defining and monitoring KPIs for IT Operations
- Reviewing, monitoring and improving existing SLAs and driving the definition of new SLAs
- Acting as a single point of contact and first line support for EBA users for incidents and problems solving in the pre-production and production environment
- Tracking, coordinating and following-up incident and problem resolution with the IT service providers (second and third line support) in accordance to agreed service levels
- Acting as a single point of contact for service requests of the users within the EBA (e.g. software installations and access requests)
- Tracking, coordinating and following-up service requests with the IT service providers in accordance with agreed service levels
- Assisting and supporting the EBA users’ inquiries around MS Office products including development of simple VBA modules in MS Access, MS Excel or MS Word
- Maintaining the EBA’s Intranet and assisting the EBA users in maintaining their content
- Drafting and maintaining technical documentation and user manuals for systems and applications in operation
- Contributing to technical library and ensuring the consistency with existing policies
For the required qualifications and the selection process, please click on the Apply Today link.
Deadline for applications: 13 December 2011, 12.00, London time
